Privacy Policy
Living Within Psychology is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how your information is collected, used, stored, and disclosed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
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Collection of Personal Information
Living Within Psychology collects personal information that is necessary to provide psychological services. This may include:
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Your name, date of birth, address, email address, and phone number
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Medicare details and referral information (if applicable)
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Information about your mental health, medical history, and presenting concerns
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Session notes and clinical records
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Correspondence between you and the practice
Information is collected directly from you via online intake forms, telehealth sessions, email, phone, or through the secure practice management system Zanda. With your consent, information may also be collected from referring health professionals.
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Use of Personal Information
Your personal information is used for purposes related to providing psychological services, including:
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Delivering assessment and therapy
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Managing appointments, reminders, billing, and Medicare rebates
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Communicating with you about your care
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Meeting professional, ethical, and legal obligations
Your information will not be used for any purpose unrelated to your care without your consent, unless required or authorised by law.
Disclosure of Personal Information
Your personal information is kept confidential and will only be disclosed in limited circumstances, including:
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With your consent
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To Medicare for the purpose of processing rebates
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To other health professionals involved in your care (with your consent)
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Where required or authorised by law (e.g. subpoena, mandatory reporting obligations)
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Where there is a serious and imminent risk to your safety or the safety of others
Where possible, only information that is necessary for the purpose of disclosure is shared.
Storage and Security of Information
Living Within Psychology takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Client information is stored securely using Zanda, an Australian-based, secure practice management system designed for health professionals. Zanda uses industry-standard security measures, including encryption and secure servers.
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Access to client records is restricted to authorised persons only. Reasonable steps are taken to ensure electronic and administrative safeguards are maintained.
Client records are retained for the period required by law and professional guidelines.
Telehealth and Electronic Communication
Telehealth sessions are conducted via secure video conferencing systems integrated with Zanda or other secure platforms.
While reasonable steps are taken to protect your privacy, electronic communication and telehealth services carry some inherent risks. By engaging in telehealth services, you acknowledge and accept these risks.
You are encouraged to attend sessions in a private space and to use secure internet connections where possible.
Access to Your Information
You have the right to request access to your personal information and to request corrections if information is inaccurate or incomplete.
Requests for access or correction should be made in writing and will be responded to within a reasonable timeframe, unless access is restricted by law.
Complaints
If you have concerns about how your privacy has been handled, you are encouraged to raise this directly with Living Within Psychology so the matter can be addressed promptly.
If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Australian Health Practitioner Regulation Agency (AHPRA).
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Contact
If you have any questions about this privacy policy, please contact amy@livingwithinpsychology.com.au
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